Refund Policy
Last updated: January 6, 2025
Important Notice
All subscription purchases are final.
Exception Cases
If a processing clearly fails due to our fault and no output is provided, contact us within 7 days at info@fanvueautomation.eu and we will review your case.
What We Cannot Refund
- Regular Subscription Fees: Monthly or annual subscription payments
- Service Usage: Credits or usage that has been consumed
- Account Access: Once account has been activated and used
- Partial Usage: Services that have been partially delivered
Payment Processing
Fanvue App Store Security
Fanvue handles all payments natively and securely. We cannot process refunds outside of Fanvue.
- • All payments are processed through Fanvue's secure platform
- • Credit card information is never stored on our servers
- • Secure refund requests must go through Fanvue
Refund Process
For Technical Issues:
- Contact us within 7 days of the issue
- Provide detailed description of the problem
- Include any error messages or screenshots
- Allow us up to 5 business days to investigate
- If our fault is confirmed, we will help facilitate the refund through Fanvue
Contact Information
Need a Refund Review?
Email us with your case details and we'll review it promptly.
Fanvue Automation Support
Email: info@fanvueautomation.eu
Response Time: Within 2 business days
This refund policy is part of our Terms of Service. By using our service, you agree to these terms.